Did you know that you can help potential patients and your healthcare provider simultaneously simply by posting a quick, honest review online?
Considering an increasing number of people rely on online reviews in identifying a healthcare professional, simply sharing your experiences can convince someone to finally get the help they need. And, you can facilitate your hearing care professional to deal with any concerns that could improve the practice—in turn ensuring a positive experience for potential patients.
Are you ready to make a difference? The following are four additional reasons why you should review your hearing care provider on the web.
1. It’s simple to publish a review online
Many hearing care providers have a website with a web page dedicated to reviews, and this is the perfect place to start. Simply navigate to the website, find the review page, and write a concise review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally get the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust online reviews as much as personal suggestions.
What that means is 8 out of every 10 individuals will take your review as seriously as a personalized recommendation. If you had an enjoyable experience, sharing a favorable online review is hands down the best way to get the message out, helping other people to get the same high quality of care.
3. You can help establish a fair picture of the practice
Studies have shown that people are dramatically more likely to publish reviews after a bad experience than after a positive one. This creates a negativity bias that can portray the practice in a bad light.
Nobody is perfect—and no practice is either. Whether the negative reviews are warranted or not, they will likely get submitted. And if the positive experiences go undocumented, this will generate a distorted picture. If you are convinced the practice is deserving of a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider enhance the patient experience
We promote honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also think that seeking to remedy issues privately is the best place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first get in touch with the practice privately. Generally, the issues can be solved whereby both parties are pleased. However, if the issues were not settled to your approval, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to submit respectful recommendations that can help the provider enhance the patient experience. This ultimately helps the practice and brings about an improved experience for future patients.